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Koral Reef Swimming Academy is under no obligation to refund or transfer your money in the event that you are unable to attend part of or the entire course. We regret that we are unable to offer an alternative for missed lessons. Unfortunately, what seems like one simple request is an impractically huge administrative task when spread across our organisation and hundreds of clients.
In the instance that a pool cannot be used in the short term, we will endeavour, where possible, to re-schedule your lesson. In this instance Koral Reef Swimming Academy is not responsible for any travel expenses incurred. In the event of us having to cancel a lesson we will issue a credit against your next term’s fees.
Where a pool is not available on a longer term basis (in excess of one week), on public health or other grounds outside our control (not including operational issues with the pool), then we cannot be responsible for providing any further lessons to you during that time.
If this occurs, and in the event that it is not possible to reschedule the classes, we will use our best endeavours to either refund the unused balance of your course fees or to recompense you in services or refunds in a future term cycle.
In terms of starting lessons we allow four weeks to settle a child before we would consider a refund, in that time we will do all we can to find the right option for the child, whether that be a new class or perhaps some 121 lessons to ease them in to group lessons.